Consumer Disputes
Consumer disputes arise when a buyer is dissatisfied with goods or services received due to deficiency, defect, overcharging, unfair trade practices, or breach of warranty. The Government of India provides statutory protection to consumers through the Consumer Protection Act, 2019. At Nexus Legal, we help consumers assert their rights effectively and navigate the legal process to claim redressal.
What is a Consumer Dispute?
A consumer dispute involves a disagreement between a consumer and a seller, manufacturer, or service provider regarding the quality, quantity, price, or warranty of a product or service.
How Nexus Legal Can Help:
At Nexus Legal, we provide end-to-end support in consumer dispute cases by offering:
- Legal consultation and evaluation of the complaint
- Drafting and sending legal notices
- Filing complaints before the appropriate forum
- Representing clients in court proceedings
- Negotiating settlements with sellers or service providers
- Providing assistance with online complaint filing and documentation
Common Types of Consumer Disputes:
- Defective Goods or Deficient Services
- Unfair Trade Practices
- False or Misleading Advertisements
- Overcharging or Excess Billing
- Non-Issuance of Bills or Receipts
- Refusal of Warranty Claims
- Online Purchase Disputes
Legal Framework: Consumer Protection Act, 2019
Legal Framework: Consumer Protection Act, 2019
This act replaces the previous Consumer Protection Act, 1986 and establishes:
- Consumer Disputes Redressal Commissions at the District, State, and National levels
- E-filing of complaints
- Simplified grievance redressal mechanism
- Product liability and class action provisions
Consumer Rights Under the Act:
- Right to be protected against hazardous goods and services
- Right to be informed about product details
- Right to choose from a variety of products at competitive prices
- Right to be heard and redressed
- Right to seek compensation for damages
Filing a Consumer Complaint:
- Issuing a Legal Notice to the seller/service provider
- Filing a Complaint before the appropriate Consumer Disputes Redressal Forum:
- District Commission – up to Rs. 50 lakh
- State Commission – Rs. 50 lakh to Rs. 2 crore
- National Commission – above Rs. 2 crore
- Attending Hearings and submitting evidence
- Obtaining a Judgment and compensation if applicable
Documents Required:
- Invoice/bill/receipt
- Warranty or guarantee card
- Written communication (emails, letters)
- Product photographs or service records
- Identity proof of the complainant
Conclusion:
Consumer disputes, if left unresolved, can result in financial loss and emotional distress. Nexus Legal empowers consumers to enforce their rights legally and efficiently. With our professional legal team, you can expect swift action, expert advice, and committed representation. Contact us today to safeguard your consumer rights and initiate your complaint process.
